| 24/7
Technical Support
From
assessment and analysis to implementation and
support, we approach technology from a whole business
perspective. Our breadth of information technology
services encompasses a full range of disciplines,
allowing to be your complete IT resource.
Technical
Training and Support
USA Coomputers, provides a variety of options
for every level of IT support as well as intensive
hands-on training to help you make the most of
your technology.
Help Desk Support
Why Help Desk Support?
Our Help Desk provides our clients reliable, cost-effective
support. All incoming requests are logged, tracked,
and managed through our Help Desk system, including
a knowledge base that stores all historical information.
The Help Desk allows our consultants to solve
many issues remotely, minimizing on-site emergency
calls and reducing your overall support costs.
When
should it be used?
Support calls are initially directed through the
Help Desk for immediate resolution and/or assignment
to your primary consultant. The Help Desk is available
Monday through Friday, 9:30 AM to 8:30 PM. As
always, off-hours dispatch service is available
during non-business hours. Clients should continue
to call 718-426-9354to request support of any
type, including Help Desk. Additionally, issues
can be e-mailed to the Help Desk at help@usacomp.net.
On-Site
Support
We deliver leading-edge hardware and software
support that keeps your business up and running.
USA Computers, guarantees a maximum 1-hour phone
support and/or 4-hour On-Site response time.
System Upgrades:
Proactive Maintenance Plans:
Plans
scheduled monthly or quarterly
Reduces
emergency calls / Cuts technology costs
Lessens
downtime
Enhances system stability
No
long-term commitment
Peripherals, Printers, Scanners, and Multimedia:
Additional
Solutions
Available
24/7
On-Site
and Phone Support |
